Olivia Holland

 Dedicated product leader passionate about crafting exceptional expereinces with a proven track record of leading teams to deliver innovative and impactful solutions. I contribute comprehensive design aptitude, product strategy expertise, dynamic leadership experience, and cross-functional collaboration skills. 

Through a demonstrated commitment to driving product excellence and years of exceeding expectations in research and UX roles, my responsibilities expanded to include product management and strategy, providing me with both depth, and variety of experience, andmaking me an ideal candidate to shape the future of your product experiences.

Experience

Foolproof
(2024-Present)

Principal Experience Strategist

I was brought on to lead and expand the Americas studio. I led client engagements and expanded the strategic consulting offerings from the traditional design/build studio. I worked to define market offerings, pitch, and execute work while also developing our internal readiness (people, processes, etc.) to meet and exceed client expectations. 

• Owned and drove client quality as delivery lead, managing cross-functional teams of 3-9+ to define, design, and deliver human-centered solutions in alignment with client needs and life cycle position: trailblazing future states, optimizing existing offerings, launching disruptive experimentation, validating for hyper-relevance, and planning launch/adoption.
• Leveraged cross-functional skill set and systems-thinking to set client visions and lead them through agile product development cycles; educating them on continuous discovery and how pieces connect to and improve human and business outcomes. 
• Built trust and coached clients through full-service design consulting to solve ambiguous challenges, blueprint future-proofed maturation models, and build pathways for sustainable business growth, leveraging our strategic consulting to cross-sell tactical services for fulfillment of consultative recommendations and sustain engagement growth.
• Increased client satisfaction, engagement duration, and profit margin on multi-million dollar contract with Microsoft via cultivation of stakeholder relationships and re-imagining the services we provided, in turn increasing team satisfaction and loyalty. 
• Provide immediate client value via opportunity spotting, using business and industry knowledge/research to identify where to invest, deliver great experiences, and improve business performance; also, cultivating internal growth via wedge strategies to renew and expand cross-functional contracts. 
• Line manager for North & South American Studio, defined and advocated for the team’s evolution amidst large organizational change, in collaboration with European and Indian leaders, working to ensure our staff was prepared to meet the evolving demands of modern clients, take on complex challenges, and leverage frontier technologies. 
• Shaped practices to meet increasing client AI demands, defining AI strategy, establishing AI visions, and North Star experiences to guide long-term investment planning and inform portfolio-level artificial intelligence strategy across interconnected product ecosystems.

Pluto
(2022-2023)

Product & Design Manager

• Designed, resourced, and delivered product initiatives in collaboration with adjacent leaders for high-quality, timely product launches 
• Worked to determine, continuously validate and communicate competing organizational priorities and resource accordingly as cross functional team manager 
• Worked with business, marketing, and sales teams ahead of development to research, identify, and design product opportunities and worked during development to guide go-to-market efforts 
• Led cross functional initiatives to develop the product roadmap in alignment with the company’s strategy and goals and present this vision throughout the organization to guarantee essential shared knowledge 
• Cultivated continuous open communication with executive stakeholders to ensure agreement and approval
• Defined and championed the product, design, and research practices for a growing start up with no previous investment of these spaces  
• Worked directly with CEO and COO to cultivate and govern the sensitive cultural landscape of a growing startup 

Intevity
(2018-2022)

Managing Consultant, User Experience Strategy 

• Built a team of 4 designers from junior UI roles to senior UX designers and researchers. Mentored each team member to facilitate growth and accelerate value. Furthered the organizational mission and values through individual and team embodiment including sustaining the mature (20+ years) remote culture. 
• Drove quality and timely delivery of product by focusing on UX acceleration and cross functional enablement. 
• Developed strategic product direction and reenforced this UX vision across multiple projects and cross functional teams. Achieved within the UX team by providing direct feedback and validation and achieved externally by positioning UX as a necesary and reliable resource for adjacent teams and ensured UX had a seat at the table to influence and protect the future of the product. 
• Created space for the UX team to thrive and individually advocate for their audiences/projects with my strategic support. Focused on collaborating with team members on identifying opportunities and advising on challenges as they arise. Assisted the UX team to unpack complex problem spaces to define elegant solutions. 
• Operationalized design processes to increase cyclical project success, clarify shared expectations, and reduce team/project ambiguity. 
• Worked alongside fellow managers to accelerate team productivity and collaboration. Cultivated cross functional relationships to define working standards from which all teams may work within clear pre-defined expectations. Accelerating product delivery and ensuring cross-functional support for the product vision. 

Prior roles with Intevity include

• Senior Consultant, User Experience Research & Product Design
• Consultant, User Experience Research & Product Design
• Associate Consultant, User Experience Research 

Vectorworks
(2016 – 2018)

Designer

• Spearheaded the UX design within and adjacent to the Vectorworks product suite including software installation and web services. 
• Advocated for the introduction of UX practices within the product development lifecycle of the Vectorworks product suite. 
• Contributed to the website redesign efforts, specifically working on the establishment, testing, and iterating of a new onbrand design system 
• Owned and managed the email design process for the marketing department. Built customizable templates for the communications team to use within Hubspot & managed the design and build of custom emails. 
• Managed the digital banner ad design process, templatizing a selection of on-brand standard ad styles and defined marketing and copywriting ad request process standards

Schlesinger Group, Baltimore Research
(2014 – 2016)

Qualitative Research Assistant

Skills

Values

• Ensured a smooth, reliable, timely experience for both research clients and respondents, often acting as liaison between the two to ensure anonymity and consistency.
• Prepared all aspects of research studies including recruiting efforts, calling, screening, scheduling and confirming respondents; as well as physical preparedness of materials, room set up, technology needs, and equipment for both clients and respondents.
• Trained new employees on best practice for handling a wide variety of respondent and client needs.
• Mastered flexible professionalism and remaining adaptable to constantly-changing client and project needs to maintain a controlled professional research environment.